Robin Home Care
The cornerstone of our service focuses on listening to and understanding your individual needs to enable you to live a full life in your own home. We think about personal care and support in a different way. Our starting point is to fully appreciate each person as an individual with strengths, preferences and aspirations putting them at the centre of the process.
This allows us to identify your needs and choices and how you want to be supported. We believe that details matter in any home care service which is why we emphasise that this is your life, your choice, your care. We also ensure that we work with your family and carers as well as health and social care professionals to develop your Support Plan.
Our aim is to give you more choice and control over how your care is delivered.
OUR MISSION
Exceed expectations, with transparency, teamwork
and compassion
We have been operating as an Ealing Home Care Service Provider since 2014 and are proud to be amongst the few care providers in England to have been awarded an ‘Outstanding’ rating by the Care Quality Commission.
Robin Home Care is an independent home care service provider in Ealing, family owned and managed by husband and wife team Daniela and Ivan Coutinho. Daniela and Ivan believe their approach to care allows each of their clients to specify exactly how they want their care structured and delivered to suit their needs.
B W
We have nothing but the highest praise for all the staff at Robin Home Care. Our relative is treated with respect and dignity. His carers and the management team have been very responsive with any extra care/support needs. They have been invaluable in supporting him with some last minute care needs. I am always reassured by the speed of Robin Home Care’s response; we hope there won’t be any emergencies but we feel confident that, should anything happen, they will be there for him.
A L
My mother was well cared for by a consistent team of carers, all who are trustworthy, reliable, kind, and professional. Over the years of deteriorating health, Robin Home Care were able to tailor the care required paying attention to Mum’s needs and wishes. They were instrumental in allowing us as a family to keep my mother at home by providing high quality palliative care over her last weeks.
Robin is a well-run and organised company and I have no hesitation in recommending them for all levels of care.
Trevor
You responded to my call for home help effectively and quickly and I am very happy with the real quality of care that Mum received from you. It is because you took time to really understand Mum’s wishes and needs and made sure the care was tailored appropriately. The carers who looked after Mum were both wonderful and kind. They made Mum very comfortable at a time when she was really in need of the right help. Thank you so much. I have no hesitation at all in highly recommending Robin Home Care.
Karen B
Robin Care took very good care of my Aunt after she had a fall, followed by a short stay in hospital. The family were worried as our Aunt lived on her own in her own house and strongly wanted to remain at home for as long as she was able. I can’t praise enough the personal care and kindness that all the carers, that attended my aunt, gave to her. They made her feel valued and not just an elderly client. At 97 yrs of age but still strong in mind, her body started to let her down so we wanted carers to call in to make sure she was prepared for the day and had food three times a day. My aunt loved chatting to all the carers and appreciated all they did for her. I can recommend Robin Home Care unreservedly for anyone who is looking for excellent local care.
K H
It was a very difficult time for me to arrange care for my father, his dementia had progressed to a stage where he could no longer remember to take his medication or prepare food, I met with several providers. Robin homecare assured me that they could deliver the standard of care I was looking for and had contingencies in place to insure my father would receive the level of care agreed 100% of the time, they managed to do this and more, and everyone who cared for my father did so with respect and kindness. As my father’s condition and needs progressed Robin Homecare were quick to notice a gap and meet dad’s changing care needs. My father was able to stay in his own home until the last few weeks of his life. I consider myself very fortunate to have had Robin Homecare provide care for my father, they managed to deliver a level of care that exceeded my expectations. I am truly thankful.