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Terms & Conditions

Acceptance of Terms

Our terms & conditions page specifies the rules & regulations for platform users, including all the services offered by Caring Pulse. By accessing or even using our platform, you (the site/platform user) agree to abide by them. If you disagree with the listed terms, kindly refrain from visiting or using the site. Your ongoing use of the site/Caring Pulse platform signifies your acknowledgement and acceptance of these terms & conditions. 

By accessing or using the Caring Pulse platform, you agree to be bound by these Terms/Conditions, and all applicable laws and regulations. If you disagree with any part of these terms, you may not access our platform or use our services.

Welcome to Caring Pulse, a marketplace connecting individuals seeking care services with care homes and agencies. By accessing or using our platform, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before using our services.

  1. Acceptance of Terms: By accessing, registering or using Caring Pulse, you agree to these terms and conditions, as well as our Privacy Policy. If you do not agree to all the terms and conditions, you may not access or use our platform.

  2. Description of Service: Caring Pulse provides a platform where care homes and agencies can advertise their services, and individuals can search for and connect with suitable care providers. We do not directly provide care services but facilitate connections between parties.

  3. User Accounts: To access certain features of Caring Pulse, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

  4. Listing and Advertising Services: Care homes and agencies are solely responsible for the accuracy and legality of the services they list on Caring Pulse. We do not endorse any provider or guarantee the quality of their services. Users should conduct their own research and due diligence before engaging with a care provider.

  5. Fees and Payments: Caring Pulse may charge fees for certain services, such as premium listings or promotional features. By using these services, you agree to pay the applicable fees. All listing fees from care givers (carehomes, care agencies, carers etc) are non-refundable.

  6. No Refund Policy: All fees paid to Caring Pulse are non-refundable. This includes but is not limited to fees for listing services, promotional features, or any other service provided by Caring Pulse. Once a payment is made, it is considered final.

  7. Limitation of Liability: Caring Pulse is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your use of our platform or the services provided by care homes and agencies listed on our platform.

  8. Indemnification: You agree to indemnify and hold harmless Caring Pulse and its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising out of your use of our platform or violation of these terms and conditions.

  9. Modification of Terms: Caring Pulse reserves the right to modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our platform. Continued use of our services after any such changes constitutes your acceptance of the revised terms and conditions.

  10. Termination: Caring Pulse reserves the right to terminate or suspend your access to our platform at any time, with or without cause, and without prior notice.

  11. Governing Law: These terms and conditions are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of United Kingdom.

If you have any questions or concerns about these terms and conditions, please contact us at [Contact Information].

Thank you for using Caring Pulse. We hope our platform helps you find the care services you need.

User Accounts 

To access specific platform features, you agree to create a Caring Pulse user account. You are responsible for maintaining the account’s confidentiality and ensuring credentials are kept safe from unauthorised users.

You agree to provide current, updated, accurate, & complete information when creating your Caring Pulse account and to update your information as needed to keep it up-to-date.

Caregiver Screening

Caring Pulse takes the safety and well-being of our users seriously. We thoroughly screen all caregivers and care homes on our platform to ensure they meet our qualifications, experience, and compassion standards.

You agree that while we make every effort to vet caregivers, we cannot guarantee the completeness and accuracy of their service profiles. So, as a site user, you are encouraged to do due diligence when hiring. 

User Conduct

As a user of the Caring Pulse platform, you agree to use the platform in conformance with the applicable regulations, laws and terms/conditions. You agree to prohibit yourself from engaging in unlawful, threatening and harmful conduct. You agree that you will restrict yourself from engaging in defamatory or objectionable platform activities that can damage the performance or reputation of the Caring Pulse platform. 

You acknowledge and agree that Caring Pulse has all rights reserved for removing any content that we believe violates our policy or is deemed inappropriate.

Limitation of Liability

You agree that Caring Pulse isn’t liable for any indirect, incidental, direct, consequential or special damage arising from or in connection with the platform use or services provided by caregivers, care homes, or care companies.


You agree to indemnify and hold Caring Pulse, its officers, directors, employees, affiliates, and partners harmless from & against any liabilities, claims, losses, damages, costs, or expenses arising out of or in any way related to your use of our platform or services.


Caring Pulse reserves the right to modify & even revise these Terms/ Conditions without prior notice. So, by continuing to access or use our platform after any such immediate changes, you fully agree to be bound by the revised policy.

Governing Law

This terms & conditions policy is construed and governed by the UK laws. So, any dispute that may arise in connection to this policy shall be subject to the jurisdiction of the UK courts.

Contact Us

Please contact us if you have any ambiguity or concern regarding our terms & conditions policy.

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